What should Layla do if her company's AI-driven chatbot gives inaccurate and rude responses to customers?

The most effective approach in this scenario is to enhance the chatbot's capabilities. By choosing to improve the chatbot, Layla directly addresses the root problem of inaccuracies and rudeness. This could involve refining the training data, updating the algorithms used for natural language processing, or implementing feedback mechanisms to learn from past interactions.

Improving the chatbot can help it respond more accurately and politely in a way that better meets customer expectations and needs, ultimately leading to higher customer satisfaction and trust. Enhancements may include incorporating better language models, cleaning the data it was trained on, or implementing monitoring to catch errors in real-time.

Limiting the chatbot to customer service questions, while it may reduce the range of possible inaccuracies, does not address the fundamental issue of its existing performance. It may also restrict its utility and effectiveness in providing comprehensive customer support. Therefore, focusing on enhancement is a proactive solution that can lead to long-term improvements in the chatbot's performance.